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my order be shipped?
Do you have a minimum order?
What are your warranties/terms of sale?
Do I have to use your on-line ordering?
Do you sell your customer's email/mail addresses or phone numbers to telemarketers or spammers?
I'm outside the USA. Are there local taxes (IVA, VAT, sales tax) I can deduct from your prices?
Do I have to pay Illinois State Sales Tax if I'm not in Illinois?
But I ordered from another mail-order place and got charged sales tax, even though it was in another state.What gives?
How do I figure your prices in my local currency?
My country isn't
listed on the on-line store checkout!
My country doesn't have (postal/zip codes or states/provinces) and my order won't go through without entering something. What should I enter for these items?
I live in the United Kingdom, what should I enter for"state/province"?
What about states in Australia? I can't fit the name of my state in the space provided.
I tried tracking my package and .. .
I tried to select "Priority Mail" but got a message that this method is not available to my address
Q.When will my order be shipped?
A.As soon as possible, which normally means by within 2 business days.
If we are out of stock or back-ordered on any item, we will let you know at the time you place your order. The occasional backorder is hard to avoid, the length of back-orders is usually short, and you can always email us for status.
Note that for several items we carry (like punch kits, twist-lock capacitors), there is only one factory making the stuff, and if they aren't in the mood to produce more, all we can do is gripe & moan until they get an attitude adjustment and start production again. In some cases (particularly twist-lock caps) the only reason these continue to be made is because tooling happens to be available, and the factory figures what the heck, they might as well make a few extra bucks. If it weren't for that we might never see any new production at all.
Some of the items we sell are no longer made, we try our best to keep stock, but if the supply dries up, all we can do is take that item off the list, until such time as we can locate more stock, if we can.
Meanwhile, most of the time we can recommend suitable substitutions or workarounds.
Q.Do you have a minimum order?
Q.What are your warranties/terms of sale?
Ya know, folks, we've done our dangdest over the years to avoid all this fine print, but with many new customers and many people who are new to buying tubes (or electronic components in general) we need to clarify the ground rules for everyone's benefit. Bear in mind we do our best within the limitations of time, personnel, and financial prudence to keep all of our customers happy, no matter what the rules are.
New and new-old-stock tubes are warrantied (except where
noted) for electrical defects/failures for 6 months from date of
sale. Tubes can only be returned for replacement if defective,
we do not sell tubes "on approval" or for
"auditions", this is the only way we can sell new tubes
at reasonable prices...we can't legally take back tubes you've
used and resell them to other customers as "new", and
manufacturers will not accept returns of non-defective tubes.
Used tubes, in the rare cases we sell them, are clearly designated
as "USED-TESTED", and are warrantied for 30 days, as
Operating tubes outside the published & generally known specifications of a given type renders the warranty void, the only exception is where we represent a tube to be capable of operation beyond the generally known published ratings (examples,certain 6L6 types as a replacement for 7027, certain 6V6 types in Fender amplifiers that run 6V6 beyond their published voltage ratings).In all cases if you return tubes for replacement we will test them. Broken tubes (cracked glass, lost vacuum, which can usually be indicated by the silver stuff on the glass turning white) are NOT covered under warranty. Be gentle with your tubes, they (usually) are made of glass and there's a multitude of small parts inside held together with yet another multitude of tiny welds.
Items other than tubes can be returned for full credit within 5 days of receipt if you do not find them satisfactory, with the following exceptions::
No cash/credit refunds for installed components (transformers.capacitors, resistors, switches, jacks/plugs, sockets, etc), to put it simply, once they've been soldered on, they are only returnable for replacement if defective.
No refunds or returns on partially assembled or completed kits(including chassis kits). Please review carefully the assembly instructions for kits,if the kit is beyond your ability level to assemble, or you are not happy with it,you need to return it before attempting assembly.
Books and software are sold "AS-IS", all sales are final, no returns or refunds on books, printed material or computer software..
Items other than tubes are warrantied for 30 days, or as the manufacturer warantees the item, whichever is longer, except for solid-state devices.
All solid-state electronic devices are sold AS-IS, with no warranties express or implied.
Other than the exceptions noted above, items returned for refund after 5 days are subject to a 10% restocking fee, this may be waived at our option if the credit is applied to other purchases from us.
Claims for missing or damaged parts must be made within 1 week of the time you receive your package.Please open & check your package immediately upon receipt, and notify us as soon as possible or any damage or discrepancies.
Claims for lost or missing packages need to be made within 2 weeks (USA)or 30 days (Canada and international) of the time we ship your package.In no case will we file lost package claims or refund/replace lost merchandise if claims/lost package reports are not made in a reasonable period of time, ie: within 30 days.
Warranties are not transferable, we will only make replacements to the original purchaser.
We do not charge shipping on back-orders.
Other fine print:
We reserve the right to require signatures on delivery.
Q.Do I have to use your on-line ordering?
A. No.You can call like before, we're happy to hear
Note that if you're not sure what to order, call or drop us a note ...we get phone calls & emails quite often where people are thinking about ordering the wrong stuff, that either won't work right in their amps or won't fix the problem they're trying to solve. It isn't terribly uncommon for people to call us thinking they need a whole new set of tubes, then after a few minutes of "interactive information acquisition" (I believe that's new-age cyberspeak for asking customers what's wrong with their amplifier), we find out it's a 50 cent resistor or fuse or something else unrelated and save them a bundle of money. Without this "interactive element", we'd never catch this stuff.
Q.Do you sell your customer's email/mail addresses or phone numbers to telemarketers or spammers ?
A.Absolutely not, never have and never will. We can't stand telemarketers & spammers either.
If you run a business relating to tube amplifiers, we may refer customers to you (with your permission, of course).
Q.I'm outside the USA. Are there local taxes (IVA, VAT, sales tax) I can deduct from your prices?
A. The USA does not have IVA, VAT or HST, or other national sales/purchase/value added tax on general merchandise. Local taxes only apply to residents of the State of Illinois.
Q.Do I have to pay Illinois State Sales Tax if I'm not in Illinois?
A.Not from us. Note that if you are an Illinois resident you have to pay our local rate, not whatever the rate is where you live.
Q. But I ordered from another mail-order place and got charged sales tax, even though it was in another state. What gives?
A. If that company has a physical presence (any kind of office, branch, sales rep, whatever) in your US state, they are required to charge you sales tax.Some electronics distributors and other large companies have "physical presence"in many states in the USA and if they have any in your state, you will be charged sales tax for purchases from them even tho the order may be shipped to you from out of state.
Q.How do I figure your prices in my local currency?
A. Go to http://www.travlang.com/money/ for a very easy to use currency converter. Also, if you don't speak or read English very well,http://dictionaries.travlang.com has a very good online dictionary for converting English words to other languages.<
We do reserve the right to require signatures on delivery in all cases.
isn't listed on the on-line store checkout!
Please email us if you do not see your country listed.
Q.My country doesn't have (postal/zipcodes or states/provinces) and my order won't go through without entering something. What should I enter for these items?
A. Just enter "NONE" or "#####". If you're in Hong Kong, just put whatever section (Kowloon, New Territories, etc) you live in for the state.
Q. I live in the United Kingdom, what should I enter for "state"?
A. Just enter your county (Herts, Sussex, N Yorks, whatever) for the state, if applicable, if you're living in an area that's not in a county (eg:London), put in "NONE". You don't need to enter "England", "Wales" or "Scotland",your postcode will direct your package to the right place...and generally,we know which counties/districts are in which part of the UK. If we're really puzzled (we haven't been yet, but there's always a first time), we'll drop you an email and ask for help. So be sure and supply us a valid email address, OK?
Q.What about states in Australia? I can't fit the name of my state in the space provided.
A. Just put the abbreviation, NSW, WA, NT etc. And don't forget your postcode!
I tried tracking my package and either...
1.It went to "CAROL STREAM IL" or "CACH IL", got scanned 3 or 4 times and seemed to disappear!
A. "CACH IL" is UPS's big intermodal hub in Chicago, "CAROL STREAM, IL" is the same for Fedex Ground. Some packages (especially ones going to CA, OR &WA) get presorted there, (thus sometimes scanned several times) then are put on railroad container trains or long distance trucks and won't be scanned again until very close to their destinations.
2.It went to "GRADE LANE HUB KY" or"LOUISVILLE INTL KY" even though Kentucky's the opposite direction of where I live!
A."GRADE LANE HUB KY" is UPS's big air shipment sorting center in Louisville, KY. Many air packages pass through there and thus of course Louisville International Airport, even though the ultimate destination isn't anywhere near Kentucky.
3.It went to "MEMPHIS TN", even though Memphis is the opposite direction of where I live!
A. Same deal as with UPS, Fedex's big air shipment sorting center is in Memphis (Tennessee, not Egypt). Many air packages sent by Fedex, go via Memphis, even though this is a big detour from some points.If you live in Cleveland, for example, Fedex Air packages will go from Chicago to Memphis then back to Cleveland...but it'll still be on time! Don't ask us how, it seems to work,and we don't run Fedex, we just sell tubes n' stuff.
5. I tried to track my USPS
Priority Mail or First Class Mail package and only see "Electronic
Notification Received" and no further information.
A. USPS Delivery Confirmation is exactly that, a delivery
confirmation system, and not a tracking system like Fedex or UPS.
Generally packages with Delivery Confirmation will only be scanned
& electronically registered at the point of delivery.
I tried tracking my package and either...
Please let us know if you have any trouble at all ordering, and we will help you or place the order for you. Email us at firstname.lastname@example.org .